At HanVine LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
1. Return Window
You may request a return or refund within 15 days of receiving your item.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition you received it.
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It must be in the original packaging with all tags, accessories, or documentation included.
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Proof of purchase or order confirmation is required.
Items that do not meet these conditions may be refused or only partially refunded.
3. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Digital/downloadable products
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Gift cards
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Sale or clearance items (if marked final sale)
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Perishable goods or hygienic items (if applicable)
4. How to Initiate a Return
To start a return, please contact us at:
📧 support@hanvine.com
📞 +1 (250) 489-9561
Please include your order number, reason for return, and photos if the item is damaged or incorrect.
Once approved, we will provide return instructions and a return shipping address.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item was defective, incorrect, or damaged upon arrival.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.
6. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us using the details below.
8. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company—it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, contact us at support@hanvine.com.
9. Contact Us
If you have any questions about our Returns & Refunds Policy, contact:
HanVine LLC
📍 30 N Gould St #41306, Sheridan, Wyoming 82801 USA
📞 +1 (250) 489-9561
📧 support@hanvine.com
